Terms of service

These terms are an agreement between you and Pacific Automations, a trading name of 1569146 B.C. LTD., a company registered in British Columbia, Canada (“we”, “us”, “our”). By using this website, submitting a form on it, or buying our services, you agree to them.

1. Our services

We provide website design and hosting, reputation and review management, AI phone answering, business text messaging and related automation services to businesses. The specific services you buy, what they include, and what they cost are set out in the written proposal or order confirmation we send you. If anything in that document conflicts with these terms, that document wins.

Quotes are valid for 30 days unless we say otherwise in writing.

2. Fees, billing and cancellation

• Set-up fees are invoiced before work starts unless we agree otherwise.
• Monthly fees are billed in advance on the same day each month.
• Our services are month to month. Either of us can end the agreement with 30 days’ written notice.
• Fees already paid for the current month are not refunded, but we will not bill you again after your notice period ends.
• If an invoice is more than 14 days overdue we may pause the services after telling you first.
• Charges passed through from third parties — domain registration, phone numbers, message fees — are shown separately and billed at cost.

3. What you are responsible for

• Giving us accurate information about your business, your licensing, your service area and your prices.
• Owning, or having permission to use, any photos, logos and text you send us.
• Having a lawful basis to contact the customers whose details you put into a system we run for you, including consent where the law requires it.
• Keeping your own account credentials secure, and telling us promptly if something looks wrong.
• Using our services lawfully, and not for anything misleading, harassing, or prohibited by the carriers or platforms involved.

4. Who owns what

You own your domain name, your website content, your photographs, your customer data, your Google Business Profile and your review history. They are registered in your name where the platform allows it. If our agreement ends, you keep all of it and we will help you move it at no charge.

We keep ownership of the underlying tools, templates, prompts, configurations and code libraries we use to build and run these services, and of anything we have built for other clients. Nothing in this agreement transfers that to you, and nothing stops us from working with other businesses, including businesses in your trade.

5. SMS and text messaging terms

These terms apply to any text messages sent by us to you, and to messaging services we operate on your behalf.

• Consent. We send text messages only to people who have given consent to receive them, or where an existing business relationship permits it under Canada’s Anti-Spam Legislation. Consent is never a condition of purchase.
• Message frequency. Message frequency varies. We do not commit to a fixed number of messages, and the number you receive depends on the service you use and how you interact with us.
• Cost. Message and data rates may apply. Those charges come from your own mobile carrier and are your responsibility.
• Opting out. Reply STOP to any message to stop receiving them. Your opt-out takes effect immediately and we will send a single confirmation message. Opting out of one business’s messages does not opt you out of another’s.
• Help. Reply HELP to any message for assistance, or contact us at hello@pacificautomations.com or (778) 400-1745.
• Carrier liability. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and your handset, and neither we nor the carriers can guarantee that any particular message will arrive.
• Supported carriers. Messaging is available on major Canadian and United States mobile carriers. Availability can change without notice.
• Your obligations as a client. If we operate a messaging service for your business, you are responsible for ensuring the people you ask us to contact have consented, for keeping the content of the messages lawful and accurate, and for honouring opt-outs. We will suspend a messaging service that we reasonably believe is being used without proper consent.

6. Third-party services

Our services rely on platforms we do not control, including Google, telephone carriers, messaging providers and calendar and payment systems. If one of those platforms changes its rules, its pricing or its availability, we will adapt as quickly as we reasonably can, but we are not responsible for their outages, decisions or policy changes. You may also have to accept their own terms of use.

7. Results

We do not guarantee search rankings, a number of calls, a number of reviews, or any particular revenue outcome. No one can honestly guarantee those things, because Google, the carriers and your customers all have a say. What we do guarantee is that we will do the work described in your proposal, report honestly on what happened, and tell you when something is not working.

8. Availability

We aim to keep websites and answering services running continuously, and we monitor them. Planned maintenance is scheduled outside business hours wherever possible. We do not promise uninterrupted service, and interruptions caused by third-party outages are outside our control.

9. Limitation of liability

To the extent the law allows, our total liability to you for any claim connected with these services is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost business, lost data or indirect losses. Nothing in these terms limits liability for fraud, or for anything that cannot be limited under British Columbia law.

10. Indemnity

You agree to cover us for claims arising from content you supplied, from your use of our services in breach of these terms, or from contacting people who had not consented to be contacted where you told us they had.

11. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only to perform this agreement. This survives the end of the agreement.

12. Ending the agreement

Either of us may end the agreement with 30 days’ written notice. We may suspend or end it immediately if it is being used unlawfully, if messaging rules are being broken, or if invoices go unpaid after we have asked. On termination we will hand over your domain, website files, customer data and account access within 14 days of your request.

13. Website use

The text, design and code of this website belong to us. You may read it, print it and share links to it. You may not copy it wholesale, scrape it, or present it as your own. The information on this site is provided for general information and is not legal or financial advice.

14. Governing law

These terms are governed by the laws of the Province of British Columbia and the laws of Canada that apply there. The courts of British Columbia have jurisdiction over any dispute, and we both agree to try to sort it out by talking first.

15. Changes

We may update these terms. The date at the top of the page shows when they last changed. If a change materially affects an active client, we will tell you at least 30 days before it takes effect.

16. Contact

Pacific Automations, a trading name of 1569146 B.C. LTD.
Victoria, British Columbia, Canada
hello@pacificautomations.com
(778) 400-1745