Marketing / Maps & reviews — Victoria, BC
More 5-star reviews. Higher on the map.
You finish good work every week and almost none of it ends up on your Google profile. We ask for you — automatically, politely, and within the rules — so the reviews keep coming and Google keeps putting you in front of people who are ready to call.
Two weeks of finished jobs Review ledger
- Mon 4 New patient exam — Gordon Head Nobody asked 5 stars — left the same evening
- Thu 7 Wills consultation — Oak Bay Nobody asked 5 stars — after one reminder
- Tue 12 Fence rebuild — Esquimalt Nobody asked 4 stars — you replied in an hour
- Fri 15 Hygiene appointment — Sidney Nobody asked 5 stars — mentioned your hygienist by name
Same four jobs. The only difference is that somebody asked.
Example of a typical fortnight, not a specific client.
Why reviews
decide it
Reviews are how you get picked before anyone speaks to you.
When somebody searches “dentist near me” or “plumber near me”, Google shows three businesses on a map above everything else. That box is where the calls come from. Which three appear depends on how close you are, how complete your profile is, and — the part you can actually control — how many good, recent reviews you have.
Then a human being reads them. They’re not counting stars; they’re looking for someone who turned up on time, explained things properly, and didn’t surprise anybody with the bill.
- Recent counts most Forty reviews from three years ago look like a business that used to be busy. Six from last month look like one that is.
- Silence is the problem Satisfied customers rarely think to post. Frustrated ones always do. Left alone, your page slowly fills with the loudest days of your year.
- Asking is the whole trick Most people are happy to leave a review. They just need the link in front of them while the job is still fresh, on the phone they’re already holding.
- Replies are read too A calm reply to a complaint does more for a stranger’s confidence than another five-star review does.
How the
ask works
Same ask, every customer, every time.
You mark the job done — in your practice software, your calendar, your invoicing tool, or by replying “done” to a text. Everything after that happens without you.
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Step 1
Job marked complete
We connect to whatever you already use to track jobs or appointments. If you don’t use anything, we’ll text you a one-tap prompt at the end of each day.
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Step 2
A short message, a couple of hours later
Long enough that the work is finished and they’ve had a chance to take it in. Short enough that they still remember who looked after them. Text or email, whichever they gave you, with a direct link to your Google profile — one tap, no searching, no account hunting.
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Step 3
One reminder, then we stop
If they haven’t replied in two days, one polite nudge. That’s it. Nobody gets a third message, and anyone who opts out is never contacted again.
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Step 4
You get told, either way
New review lands, you get a text. If it’s under four stars you get it immediately with a suggested reply, so you can sort it out while it’s still a conversation rather than a complaint.
The rules
we follow
Done the way that keeps your profile safe.
Plenty of companies will get you reviews faster by breaking Google’s rules or Canada’s. It works until it doesn’t, and then your profile is suspended and the calls stop. We don’t do it that way.
- Everyone gets asked Every finished customer receives the same message with the same link. We don’t screen people first and only send the link to the ones we expect to be positive — Google calls that review gating and it’s against their policy.
- Nothing is offered in return No discounts, no draws, no gift cards. Incentivised reviews are against Google’s terms and they get removed.
- Real customers only We never write a review, buy one, or import one. Every review on your profile came from someone whose job you actually did.
- CASL, properly Messages go only to people you have a real business relationship with. Every message says who it’s from and how to stop it, opt-outs are honoured immediately, and consent is stored with a timestamp in case anyone ever asks.
- Texting rules Your number is registered for business texting with the carriers, messages carry your business name, and STOP works on the first try. Read our privacy policy for exactly what we do with a phone number.
Questions
we get
Straight answers.
Is asking for reviews allowed by Google?
Yes, asking is allowed and encouraged. What isn’t allowed is paying for reviews, writing them yourself, or only asking the customers you think are happy. We ask every finished customer the same way, with the same link, and never offer anything in return.
Do you write or buy reviews?
No. Every review comes from a real customer of yours, in their own words. Fake reviews get detected and removed, and they can get your profile suspended — which costs far more than it’s worth.
What happens if someone leaves a bad review?
You hear about it from us the moment it lands, with a calm, factual reply drafted and ready for you to edit. Sorting it out publicly and quickly is worth more than the review costs you.
We can’t remove negative reviews and we don’t block anyone from leaving one. Honestly, a few imperfect reviews with good replies read as more trustworthy than a wall of nothing but five stars.
Does this follow CASL?
Yes. Requests go only to customers you have an existing business relationship with, every message identifies your business, and every message includes an opt-out that works immediately. Consent and opt-outs are stored with a timestamp.
Will this annoy my customers?
One short message a couple of hours after the job, and one reminder two days later if they haven’t replied. Then we stop. If they opt out, they never hear from us again. You can read every message before we turn it on, and change the wording to sound like you.
How quickly do rankings move?
Reviews start arriving in the first week. Movement in the map pack usually shows up over one to three months, because Google weighs how many recent reviews you have and how steadily they arrive. We report your position in each town every month, so you can watch it instead of taking our word for it.
Next step
How many jobs did you finish last month without being asked for a review?
Tell us and we’ll show you what that’s worth on the map. We’ll also look up where you currently rank in each of your towns, free.