These terms govern your use of the Pacific Automations website and the implementation and ongoing services we provide to clients. By using this site, booking a call, or engaging us, you agree to these terms. If you don't, please don't use the site or the services.
Pacific Automations is a British Columbia corporation based in Victoria, BC, Canada. In these terms, "we," "us," and "our" refer to Pacific Automations. "You" and "your" refer to you, whether as a site visitor, prospect, or client.
Contact: info@pacificautomations.com · +1 (289) 904-1420
We design, implement, and maintain AI-powered operations systems for local service businesses, typically delivered through the GoHighLevel platform and integrated third-party tools. This includes missed-call text-back, review automation, AI chatbots, voice agents, and websites.
Specific scope, deliverables, timelines, and fees for engagements are defined in a separate written agreement between us and the client. These terms apply generally; the written agreement controls where it differs from them.
You may use this website for lawful purposes and to learn about our services. You agree not to:
If you reach out through the chat widget, email, or a scheduled call, we may reply by the same channel you used, plus any you've explicitly opted into. Our handling of phone numbers and SMS is governed by the Privacy & SMS Policy.
For paid engagements, fees are billed as specified in the client's agreement — usually a one-time setup fee plus a recurring monthly retainer. Retainers are billed in advance. Invoices are due on receipt unless otherwise agreed in writing.
Setup fees are refundable on a prorated basis during the first 14 days of an engagement if we have not yet delivered the initial system. After delivery, setup fees are non-refundable. Monthly retainers are non-refundable for the current month but can be cancelled for any future month with 14 days' written notice.
Clients agree to provide timely access to the accounts, information, and approvals needed to deliver the engaged services. Delays caused by missing access or decisions may shift delivery timelines.
Our services rely on third-party platforms (e.g., GoHighLevel, Twilio, Calendly, Google). We are not responsible for outages, pricing changes, policy changes, or discontinuations by those providers. Where a third-party platform requires a separate subscription, the client is responsible for those fees unless we've agreed otherwise in writing.
All content, code, design, and documentation on this website is owned by Pacific Automations or used with permission. For client engagements: configurations we build for a client (workflows, snapshots, templates customized to their business) are licensed to the client for use while the engagement is active. Our generic frameworks, methods, and pre-built assets remain ours.
Information you share with us in the course of a prospective or active engagement — including business data, customer lists, and internal processes — will be kept confidential and used only to perform the services. We may share generalized, non-identifying insights in case studies or materials, only with your prior written consent.
For engagements, we commit to the deliverables and service levels defined in the written agreement. We do not guarantee specific business outcomes (revenue, conversion rates, number of leads) — results depend on many factors outside our control.
To the fullest extent permitted by law, Pacific Automations' total liability to you under these terms or any related engagement is limited to the total fees you have paid us in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages — including lost profits, lost data, or business interruption — even if we've been advised of the possibility.
You agree to indemnify and hold Pacific Automations harmless from claims arising out of your misuse of our services, your violation of these terms, or your violation of any third-party rights. For clients: you are responsible for the content of messages your AI systems send on your behalf (SMS, email, voice) and must comply with applicable laws (CASL in Canada, TCPA in the US, CAN-SPAM, etc.).
These terms are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein. Any dispute arising out of these terms or the services will be resolved exclusively in the courts of British Columbia, unless the parties agree in writing to arbitration or mediation.
We may update these terms from time to time. Material changes will be posted here with an updated "Effective" date. Continued use of the site or services after an update constitutes acceptance.
Questions about these terms: info@pacificautomations.com